sangathoki Terms of Use
When you open an account on sangathoki, you agree to our terms. We set out what we expect from you, what you can expect from us, and how disputes are handled. These terms apply to all users accessing our platform from supported jurisdictions where our services are legally available.
Our sangathoki platform offers sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Your account balance covers all game types — you do not manage separate wallets.
This document outlines account conditions, deposit and withdrawal rules, bonus terms, and how we handle disputes. Read it carefully before you create an account. If you do not agree with these terms, do not use sangathoki.
Account Opening & Verification on sangathoki
To open an account on sangathoki, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming services. We require a valid email address, a password, and personal identification information (name, date of birth, address). During account creation, you verify your email and provide KYC (Know Your Customer) documents — typically a government-issued ID and proof of address.
We review your documents within a standard timeframe. Once verified, your account is active and you can deposit. If we cannot verify your identity, we will notify you and may close your account. We do not refund deposits made to unverified accounts — you must complete verification before funding your account.
Your sangathoki account is personal and non-transferable. You are responsible for keeping your password confidential. If you believe your account has been compromised, contact our support team immediately. We are not liable for unauthorized access if you have shared your credentials or failed to secure your password.
Verification is required before your first deposit
We verify all accounts to comply with anti-money-laundering regulations. This protects both you and sangathoki. Verification typically completes within hours, but may take longer during peak periods or holidays like Idul Fitri and Idul Adha.
Deposits & Withdrawals on sangathoki
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or near-instantly depending on your payment method. Your balance updates in your sangathoki account immediately after we receive the funds.
Minimum and maximum deposit amounts vary by payment method. We display these limits in your account settings before you initiate a deposit. We do not charge deposit fees, but your bank or payment provider may apply their own charges.
Withdrawals are processed to your original payment method. You request a withdrawal through your account, specify the amount, and we process it during our standard operating hours. Withdrawal times vary by bank and payment provider — typically 1-3 business days for bank transfers, and near-instant for e-wallets like mobile banking and local payment. We do not guarantee specific withdrawal timeframes, but we process all valid requests without artificial holds.
To withdraw, your account must be verified and your withdrawal amount must not exceed your current balance. We may request additional verification for large withdrawals to comply with regulatory requirements. If we cannot process your withdrawal to your original payment method, we will contact you to arrange an alternative.
Bonus Terms & Conditions
We occasionally offer bonuses to new and existing users. Any bonus offer is subject to specific terms — we publish these terms clearly before you claim the bonus. Typical conditions include minimum deposit requirements, wagering requirements (the amount you must stake before withdrawing bonus funds), and game restrictions (some bonuses may not apply to all game types).
Bonuses are not guaranteed and may be withdrawn or modified at any time. We reserve the right to cancel a bonus if we detect abuse, such as bonus stacking, collusion, or use of automated tools. If we cancel a bonus, any bonus funds are forfeited and your account balance reflects only your original deposit and any winnings from non-bonus play.
Bonus funds are separate from your cash balance. You must complete the wagering requirement before bonus funds convert to cash. If you withdraw before meeting the requirement, the bonus is forfeited.
Key takeaways
- Complete KYC verification before your first deposit
- Deposits via online payment, e-wallet, mobile banking, or bank transfer are instant
- Withdrawals process to your original payment method within 1-3 business days
- Bonuses carry wagering requirements and game restrictions
- We reserve the right to cancel bonuses if we detect abuse
Our sangathoki Dispute Resolution & Jurisdiction Notice
If you believe sangathoki has breached these terms or treated you unfairly, contact our support team with details of your complaint. We investigate all complaints and respond within a reasonable timeframe. If we cannot resolve the dispute informally, we may escalate it to our compliance team or, if required by your jurisdiction, to an external dispute resolution body.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access sangathoki from a prohibited jurisdiction, we may suspend or close your account without notice.
These terms are governed by the laws of the jurisdiction where sangathoki operates. Any legal action arising from these terms must be brought in the courts of that jurisdiction. You agree to submit to the exclusive jurisdiction of those courts.
Prohibited Activities & Account Closure
We prohibit certain activities on sangathoki. These include: using automated tools or bots to place bets or access our platform; collusion with other users to manipulate odds or outcomes; money laundering or use of sangathoki to process illegal funds; fraud or misrepresentation of your identity; harassment of our staff or other users; and any activity that violates local law.
If we detect prohibited activity, we may suspend or close your account immediately. We may forfeit any balance in your account if we determine the activity was fraudulent or illegal. We will not refund deposits made in violation of these terms.
We reserve the right to close your account at any time for any reason, including if we believe your account poses a compliance risk. If we close your account, we will return any remaining balance to your original payment method, subject to any outstanding disputes or regulatory holds.
Changes to These Terms
We may update these terms at any time. We will notify you of material changes by email or by posting a notice on sangathoki. Your continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.
Our sangathoki platform evolves to serve users across Jakarta, Surabaya, Bandung, Medan, and other supported regions. These terms reflect our commitment to fair play, regulatory compliance, and user protection. By using sangathoki, you acknowledge that you have read, understood, and agree to be bound by these terms.